Clients are responsible for ensuring packages are delivered to our warehouse in a timely and safe manner.
EcomVids is not responsible for any lost or stolen packages.
EcomVids can only accept packages during business hours Monday-Friday 9am - 6pm.
We are closed on all major holidays + additional days that are not included within the delivery window of your assets.
Clients are responsible for purchasing and checking the Tracking Information of their product.
EcomVids is not responsible for any shipping or customs fees associated with delivery of product to EcomVids studio.
Client will receive two automated if product is not received after 7 days and 14 days after questionnaire is completed.
After 14 days, EcomVids is not responsible for any further communication regarding delivery or receipt of product.